Hi guys,
On the topic of kits...
Has anyone had any issues with ordering from the club shop, and if so, how the hell do you contact them to get it sorted out?
I ordered 3 personalised kits on Monday, and received the package on Wednesday. 2 kits without personalisation and one kit missing.
I made a slight error with the personalisation request, which I picked up on on Monday as soon as I got the confirmation email through, so emailed back immediately to see if it could be changed. They never bothered to respond, and now they're not responding about the additional issues with the shirts that did arrive and the missing one.
I've emailed concierge@shop.nufc.co.uk and tried these phone numbers - 0344 332 5067 and 0191 201 8426 - both of which I found online, but both just ring out without an answer.
Starting to look like my only option is going to be to take a train from Edinburgh just to visit the shop in person so that I can actually speak to someone, but the cost of that pretty much makes the whole point in trying to get a refund pointless.
Seems like absolutely shocking service from the club/Castore for an order of over £200!
