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The conversation says it all:

 

Automated service : If you have a telephone banking code and password press 1, other wise press 2

 

I Press 2

 

Automated service : Press 2 for loans, 3 for new accounts, 4 for anything else

 

I press 4 and an operator answers

 

ME: Hi, your internet banking is down and I need to make a payment

Lass: No problem Mr Thorn, can you tell me who you are paying

ME: Yes, Air France

Lass: and the sort code?

ME: Gives sort code

Lass: and the account no?

ME: Gives account no

Lass: and how much Mr Thorn?

ME: gives amount

Lass: Is there any reference?

ME: Gives reference

Lass: Ok I can get that put through for you Mr Thorn is there anything else?

ME: Yes, I havent given you my account details yet?

Lass: No sir, it comes up on our screen when you enter your passcode

ME: But I didnt enter a passcode as I dont have one? and also Im not called Mr Thorn?

Lass: So your account no isnt xxxxx and sort code xxxx?

ME: Erm, no and I dont think you should be giving it to me either!

Lass: So what did you do to contact us?

ME: Explains above

Lass: Can I put you on hold ?

ME: Yeah I think you better <laughs>

Lass: Ok, sorry about that, can I take your details

ME: Go through from scratch...

 

So basically, I could have got someone else to pay this flight deposit for me. Pretty shocking how this happed though. :lol:

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The conversation says it all:

 

Automated service : If you have a telephone banking code and password press 1, other wise press 2

 

I Press 2

 

Automated service : Press 2 for loans, 3 for new accounts, 4 for anything else

 

I press 4 and an operator answers

 

ME: Hi, your internet banking is down and I need to make a payment

Lass: No problem Mr Thorn, can you tell me who you are paying

ME: Yes, Air France

Lass: and the sort code?

ME: Gives sort code

Lass: and the account no?

ME: Gives account no

Lass: and how much Mr Thorn?

ME: gives amount

Lass: Is there any reference?

ME: Gives reference

Lass: Ok I can get that put through for you Mr Thorn is there anything else?

ME: Yes, I havent given you my account details yet?

Lass: No sir, it comes up on our screen when you enter your passcode

ME: But I didnt enter a passcode as I dont have one? and also Im not called Mr Thorn?

Lass: So your account no isnt xxxxx and sort code xxxx?

ME: Erm, no and I dont think you should be giving it to me either!

Lass: So what did you do to contact us?

ME: Explains above

Lass: Can I put you on hold ?

ME: Yeah I think you better <laughs>

Lass: Ok, sorry about that, can I take your details

ME: Go through from scratch...

 

So basically, I could have got someone else to pay this flight deposit for me. Pretty shocking how this happed though. :lol:

 

 

sounds good, which bank is this then? :nufc:

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:lol: well, each time the lass said it I was thinking, "whats she calling me?" but I thought Id wait and see how the conversation went before picking the most humorous moment to reveal her error, then the convo kinda went awry..
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Lloyds have apparently sent me two credit cards to my old address and wiped out my old one without telling me. I've got a pair of Airmiles Duo Cards hanging around somewhere. I didnt know anything about them until I looked at my Internet banking to sort something else out.

Had to cancel them. They sent one to my old address. When I told them I had moved they sent another to the same address. :lol:

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