Christmas Tree 3997 Posted October 11, 2013 Share Posted October 11, 2013 This app works fine on the iphone in the house via WiFi but will not work at all on 3G. Also, stuff Ive downloaded will not play. I click on watch and then it looks as though it's about to play but then returns to the menu. A bit googling around seems to suggest ios7 may have changed mms and apn settings etc. Anyone had this problem. I also seem to see GPRS a lot lately when I haven't seen it for years. I used to get 3G and E or a circle ???? Any ideas Link to comment Share on other sites More sharing options...
Tom 13812 Posted October 11, 2013 Share Posted October 11, 2013 You'll need 4G as 3G is nowhere near fast enough, surely? Though with Sky Broadband they do a wifi hotspot thing - through BT I think - so you may be able to log into that - it's best to ring them to find out. Link to comment Share on other sites More sharing options...
Christmas Tree 3997 Posted October 11, 2013 Author Share Posted October 11, 2013 You'll need 4G as 3G is nowhere near fast enough, surely? Though with Sky Broadband they do a wifi hotspot thing - through BT I think - so you may be able to log into that - it's best to ring them to find out. I shouldn't need any signal to watch downloaded content. As for live programs they used to work fine on 3G but don't work at all now. It's a technical issues that's to do with ios7 as far as I can work out so far. Link to comment Share on other sites More sharing options...
Gemmill 34185 Posted October 11, 2013 Share Posted October 11, 2013 Sounds like they probably need to fix the app following the ios7 upgrade. Link to comment Share on other sites More sharing options...
ewerk 26189 Posted October 11, 2013 Share Posted October 11, 2013 The circle symbol you were previously getting was the symbol for GPRS. Try deleting the app and reinstalling it and also connect your phone to itunes to make sure you have the latest carrier settings. Link to comment Share on other sites More sharing options...
Tooj 17 Posted October 11, 2013 Share Posted October 11, 2013 Moved to the Help forum. Link to comment Share on other sites More sharing options...
Christmas Tree 3997 Posted October 12, 2013 Author Share Posted October 12, 2013 Turns out the APN settings are set to Idata.o2.co.uk which is as they should be for a contract iphone 5, however following advice on google I have changed then to mobile.o2.co.uk This is meant to be the setting for a pay monthly non iphone Tarrif ???? Anyway it works. Link to comment Share on other sites More sharing options...
Gemmill 34185 Posted October 12, 2013 Share Posted October 12, 2013 You're gonna burn through your monthly data allowance in an hour. Link to comment Share on other sites More sharing options...
Christmas Tree 3997 Posted October 12, 2013 Author Share Posted October 12, 2013 You're gonna burn through your monthly data allowance in an hour. It's for watching stuff Ive already downloaded to the phone from sky. No connection necessary but this glitch prevented the app from working for some reason. Link to comment Share on other sites More sharing options...
Gemmill 34185 Posted October 12, 2013 Share Posted October 12, 2013 Ah ok. Let you off then! Link to comment Share on other sites More sharing options...
Kid Dynamite 5890 Posted October 15, 2013 Share Posted October 15, 2013 I have this issue. Im on giffgaff so get unlimited 3g. Could always watch sky go over 3g in high quality and on a good day was getting speeds of 4-5mb. Overnight it stopped working though. 3g is still the same speeds but sky go app always resets itself back to the main menu unless I watch it over wi fi? Link to comment Share on other sites More sharing options...
Kid Dynamite 5890 Posted October 15, 2013 Share Posted October 15, 2013 Googled it. Fixed These steps will eliminate errors on sites and apps , the steps are....(1) REMOVE ANY PROFILE(2) RESETTING NETWORK SETTINGS(3) REMOVE THEN REINSTALL THE APP(1) REMOVE ANY PROFILE FIRSTGo toSettingsGeneralProfiles ( near the bottom)Click profiles and remove any that are there(2) NOW RESET NETWORK SETTINGSgo toSettingsGeneralReset ( at the bottom of the page)And click reset network settingsOnce the phone restarts go toSettingsGeneralMobile data (or celular or celular data or network)Mobile(or celular) data network ( scroll down if not visible)And change the mobile data and mms apn 'sFrom idata.o2.co.ukTo giffgaff.comdont click reset(3) REMOVE AND REINSTALL APPSNow try the offending apps again. If they still give errors remove and reinstall them Link to comment Share on other sites More sharing options...
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