Craig 6302 Posted April 9, 2007 Share Posted April 9, 2007 I have an Optiplex GX520 which I have recently upgraded to Windows Vista Business Edition (32-bit). Since I have, I've had problems reading from the CD-ROM and in fact, Explorer doesn't recognise it although both the BIOS and Device Manager does. The drive in question is a TSSTcorp CDRW/DVD TSL462C ATA Device. When I view it in the Device Manager, it's marked as having a conflict (yellow exclamation mark) and when I look at the device status, it reports: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available. I click the "Check for Solutions" button and the machine searches the net for a driver update. Then a couple of seconds later, finishes its search. I've also gone to the driver tab and clicked Update Driver and asked it to search online but all it reports back is: The best driver software for your device is already installed Windows has determined that the driver software is up to date: CD-ROM Drive Yet when I check back in Device Manager, the conflict is still there and I'm still unable to see my CD-ROM drive in Windows Explorer. Anyone got any ideas where to look? I've tried the Dell Technical Support Drivers and Downloads but there doesn't appear to be a firmware flash for that particular device when I enter my Service Tag (859302J) Any help would be gratefully appreciated. Link to comment Share on other sites More sharing options...
Guest Patrokles Posted April 9, 2007 Share Posted April 9, 2007 Have you tried removing it from device manager and having windows scan for new hardware? I don't know anything about how Vista does it, though. Link to comment Share on other sites More sharing options...
Craig 6302 Posted April 9, 2007 Author Share Posted April 9, 2007 Yep - first thing I did after that was delete it and then re-scan. it basically found the same driver in the System32 folder with the same conflict Link to comment Share on other sites More sharing options...
Lazarus 0 Posted April 9, 2007 Share Posted April 9, 2007 Click here http://www.samsungodd.com/eng/Firmware/Faq...FunctionValue=1 and see if the samsung live update package finds the vista compatible drivers. Link to comment Share on other sites More sharing options...
Craig 6302 Posted April 9, 2007 Author Share Posted April 9, 2007 Cheers Laz... Gave that a whirl but no joy Link to comment Share on other sites More sharing options...
Jimbo 133 Posted April 9, 2007 Share Posted April 9, 2007 Try posting on here: http://thevistaforums.com Link to comment Share on other sites More sharing options...
Craig 6302 Posted April 10, 2007 Author Share Posted April 10, 2007 Thanks Jimbo - have dropped them a thread Link to comment Share on other sites More sharing options...
Gemmill 34435 Posted April 11, 2007 Share Posted April 11, 2007 Have you tried rebooting? Link to comment Share on other sites More sharing options...
Isegrim 8870 Posted April 11, 2007 Share Posted April 11, 2007 Have you tried rebooting? Or just hitting it very hard? Link to comment Share on other sites More sharing options...
Craig 6302 Posted April 11, 2007 Author Share Posted April 11, 2007 Try posting on here: http://thevistaforums.com They came back with some quick advice. Firstly updating the firmware - have done so and no joy. Secondly using the Dell Diagnostics to test the drive which appears to be successful. Seems like the device, its firmware and the BIOS is fine - it's the Windows driver which is screwed. Link to comment Share on other sites More sharing options...
Shearergol 0 Posted April 11, 2007 Share Posted April 11, 2007 "loving Vista, having no problems whatsoever. Keeping clear of SQL for a while, but everything else is working a treat" That's what you said the other day Craig. Did you forget to check your hardware? Link to comment Share on other sites More sharing options...
Craig 6302 Posted April 11, 2007 Author Share Posted April 11, 2007 "loving Vista, having no problems whatsoever. Keeping clear of SQL for a while, but everything else is working a treat" That's what you said the other day Craig. Did you forget to check your hardware? That's what I don't get - I had no conflicts back then and the driver was not corrupt Probably installed something that's screwed it up Link to comment Share on other sites More sharing options...
Shearergol 0 Posted April 11, 2007 Share Posted April 11, 2007 "loving Vista, having no problems whatsoever. Keeping clear of SQL for a while, but everything else is working a treat" That's what you said the other day Craig. Did you forget to check your hardware? That's what I don't get - I had no conflicts back then and the driver was not corrupt Probably installed something that's screwed it up If you're on MSN tomorrow I'll talk you through something which may fix it. By the way, you heard from Hugh yet? Link to comment Share on other sites More sharing options...
Craig 6302 Posted April 11, 2007 Author Share Posted April 11, 2007 Should be around at some point - am home with the kids this week. And nope, not heard a thing yet - will chase him. Link to comment Share on other sites More sharing options...
@yourservice 67 Posted April 13, 2007 Share Posted April 13, 2007 sounds like a jumper problem to me,try moving the jumper around and keep checking Link to comment Share on other sites More sharing options...
Shearergol 0 Posted April 13, 2007 Share Posted April 13, 2007 sounds like a jumper problem to me,try moving the jumper around and keep checking It's not, because the drive is working before it gets into Windows, and is seen by Windows anyway. The problem is a driver conflict (or corrupt driver anyway) Link to comment Share on other sites More sharing options...
Craig 6302 Posted April 13, 2007 Author Share Posted April 13, 2007 I'm strongly beginning to suspect a Windows Fuck Up! Bring on Service Pack 1 - I've even installed all the fixes related to it (known issue apparently) and no joy. Link to comment Share on other sites More sharing options...
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