NJS 206 Report post Posted May 3, 2007 Just had my first dealings with these (been with Blueyonder for years) and my opinion based on the bearded twat's trains is confirmed. Phoned them a couple of weeks ago as I'd read that the 10Mb service was going up to 20Mb. I was told Yes definitely as of May 1st, completely automatic. Its been obvious the last couple of days that it hasn't happened so decided to enquire: Customer Services: Had to enter phone number (its their line) and then confirm my ID to Op. Was told that yes I was on the top package so should have 20Mb - will transfer me to Tech support as there must be a problem. Tech support: Re-enter phone number and confirm ID again. Told that after checking my account I'd now been upgraded and it would be done by the 11th - went ballistic so re-transferred to customer services. Customer Services: Had to enter phone number and then confirm my ID to Op. Told it was being done gradually or maybe I would get a letter - she wasn't sure - asked for a manager. Manager: Yes its being done gradually but will refund me a month for whinging (didn't say that). So I finished by telling her Virgin was as shit as I'd expected and Blueyonder were a better company. Share this post Link to post Share on other sites
Craig 4 Report post Posted May 3, 2007 They may have the Virgin name....... but it's still NTHell under the pretty red paint job! Share this post Link to post Share on other sites
Tooj 16 Report post Posted May 3, 2007 They may have the Virgin name....... but it's still NTHell under the pretty red paint job! Never had any problems with NTL in this household for our BB. Share this post Link to post Share on other sites
NJS 206 Report post Posted May 3, 2007 They may have the Virgin name....... but it's still NTHell under the pretty red paint job! Never had any problems with NTL in this household for our BB. Never had a problem with Blueyonder after a few teething probs which was fair enough as I was in the area for the first post-test installs for broadband. Share this post Link to post Share on other sites
Craig 4 Report post Posted May 3, 2007 It's their customer services rather than their live service which has always been shocking to be fair. If everything's working OK, there's no problem. Share this post Link to post Share on other sites
Renton 492 Report post Posted May 3, 2007 20 Mb? You greedy bastard. Share this post Link to post Share on other sites
NJS 206 Report post Posted May 3, 2007 20 Mb? You greedy bastard. Probably - Its getting a bit like Footballers wages - beyond a certain level its pointless and just becomes a numeric status symbol. Share this post Link to post Share on other sites
Renton 492 Report post Posted May 3, 2007 I don't even know what I'm on but all I really do is surf so it's adequate. Share this post Link to post Share on other sites
catmag 9 Report post Posted May 3, 2007 I don't even know what I'm on but all I really do is surf so it's adequate. I read that as "I don't really know what I'm on about...." Share this post Link to post Share on other sites
ewerk 1,624 Report post Posted May 3, 2007 So the jist of your rant is that you've had to wait 10 more days to get your upgrade and enter your phone number a few times? Share this post Link to post Share on other sites
Jusoda Kid 0 Report post Posted May 3, 2007 Thanks for eminding me I should be on 20mb, think I'll give them a ring see if I can get owt knocked off. Share this post Link to post Share on other sites
geordieshandy 0 Report post Posted May 3, 2007 Has anyone has any experience of Sky broadband? Thinking about getting their TV/BB/Talk package. Share this post Link to post Share on other sites
khay 2 Report post Posted May 3, 2007 Has anyone has any experience of Sky broadband? Thinking about getting their TV/BB/Talk package. I asked a while back and somone said that the broadband service was pretty good. Share this post Link to post Share on other sites
Renton 492 Report post Posted May 3, 2007 I don't even know what I'm on but all I really do is surf so it's adequate. I read that as "I don't really know what I'm on about...." Share this post Link to post Share on other sites
NJS 206 Report post Posted May 3, 2007 So the jist of your rant is that you've had to wait 10 more days to get your upgrade and enter your phone number a few times? Yeah and Its poor service in my view - nobody I spoke to (including obviously the one a couple of weeks ago) actually knew what the situation is - thats what their job is. Share this post Link to post Share on other sites
Gemmill 596 Report post Posted May 3, 2007 Has anyone has any experience of Sky broadband? Thinking about getting their TV/BB/Talk package. Think Dave (nufc4ever) has got it. I'm sure he said it was a bit sketchy (dropped connections) from time to time, but I think he was having problems with wireless too which may explain that. I'm sure he'll tell you if he sees this anyway. Share this post Link to post Share on other sites
Jusoda Kid 0 Report post Posted May 3, 2007 Just pointed me to this when i rang, couldn't be arsed to argue http://allyours.virginmedia.com/html/exist...r/schedule.html Share this post Link to post Share on other sites
NJS 206 Report post Posted May 3, 2007 Just pointed me to this when i rang, couldn't be arsed to argue http://allyours.virginmedia.com/html/exist...r/schedule.html Fair enough but as I said I was told May 1st which turns out to just be "May" in my case. These things usually don't take that long though - I'd expect yours to be done in a couple of months. Share this post Link to post Share on other sites
Fop 0 Report post Posted May 3, 2007 They may have the Virgin name....... but it's still NTHell under the pretty red paint job! Never had any problems with NTL in this household for our BB. NTL (and now Virgin I guess) were always fine so long as nothing went wrong, but if it did go wrong it could be a complete bitch to get anywhere with them. They employed 3 support staff for the entire area IMO. Share this post Link to post Share on other sites
Tooj 16 Report post Posted May 30, 2007 Ok well now my first ever problem is occurring, for the past couple of days my connection has been garbage, absolutely garbage. Share this post Link to post Share on other sites
Craig 4 Report post Posted May 30, 2007 Ok well now my first ever problem is occurring, for the past couple of days my connection has been garbage, absolutely garbage. Have heard that from a few people recently. One said his Virgin broadband was masquerading as dial up Share this post Link to post Share on other sites
duckerDavies 0 Report post Posted May 30, 2007 Virgin caps downloads after 4pm Share this post Link to post Share on other sites
Jusoda Kid 0 Report post Posted May 31, 2007 Ok well now my first ever problem is occurring, for the past couple of days my connection has been garbage, absolutely garbage. Have heard that from a few people recently. One said his Virgin broadband was masquerading as dial up I should be getting 1mb per sec and I'm getting 260kbs per sec. Had hell on with them again last night. The ignorant slag transferred me to the faults department whilst i was talking to her, so i reported her to her supervisor, got a good will gesture of £20 knocked off my next bill. Engineer came today said the slow speeds is an ongoing fault and has been for months and doesn't know when it's likely to be sorted. Be ringing tomorrow to tell them to reduce my bill to dial-up cost until they get it sorted, meant to be on 10meg Share this post Link to post Share on other sites
MrBass 0 Report post Posted May 31, 2007 Has anyone has any experience of Sky broadband? Thinking about getting their TV/BB/Talk package. I'm on their "Max" package - £10 for 16Mb (think it's 16Mb). Speed isn't that fantastic tbh, probably get about 2Mb but then my local exchange is pretty shite. Seldom have any connection problems and I use Xbox Live! with it (via wireless) and it works perfectly. Think nufc4eva pointed me in the direction of a ADSL faceplate for the BT socket that gives you the ability to filter all your extensions without using those naff individual filters, and, as voice only uses two of the six wires, I used the others and ran a special ADSL cable from that to my PC. Share this post Link to post Share on other sites
Guest Toplass-101 Report post Posted May 31, 2007 My download is 2070 kbs and upload is 229 kbs. is that good or not ? Share this post Link to post Share on other sites
